If your Cryptocom account is locked, don’t panic—it’s more common than you think! First, check for an email from Crypto explaining the reason, then use the app’s “Log in to existing account” flow to complete the identity verification process. That often unlocks things automatically.

Can’t sort it out that way? Reach out to our Defi Crypto Wallets customer service team at +1 (808) 493 1756 for expert, personalized support—they’ll walk you through the steps and help get you back in control.

Hang in there—you'll be trading again soon!